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Client Service Excellence in Law Award
Service clients notice, and tell others about.
About this category
This award recognises a firm, chambers or team whose client service stands out for its clarity, responsiveness and care, including clear pricing and communication. Judges look for how service is designed, measured and improved.
Eligibility
- Open to law firms
- Chambers and legal teams of any size
Judging criteria
- Service design
- Communication and price transparency
- Responsiveness
- Measurement
- Client feedback
Qualitative criteria
Clients who understand what is happening and what it will cost.
Metrics
- Client satisfaction or NPS
- Complaints
- Response times
- Reviews and referrals
Additional criteria
Entries should include a concise case study, supporting figures and, where possible, client or colleague evidence. Client identities, privileged material and commercially sensitive details must not be disclosed: describe matters in anonymised terms, and give figures as percentages or ranges where needed. Nothing in an entry is shared beyond the judging panel. Judges consider the size of the firm, chambers or team, so smaller practices compete on equal terms.
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